Metrolinx Offers Refunds After GO Train Service Disruption

Metrolinx has announced a fare refund for GO train customers affected by service disruptions that occurred from February 2 to February 4. This proactive measure aims to address the inconvenience faced by riders during this timeframe.

Details of the Refund Process

The refunds will be processed automatically in batches for customers who traveled on select dates. Those who used the GO train on February 2 and 3, as well as certain trips on February 4, will receive refunds. Customers should expect the refunds to be credited within five to ten business days. The funds will be returned via the original payment method used at PRESTO devices.

Eligible Refund Trips on February 4

• Lakeshore East:
  • Oshawa GO 16:09 – Union 17:15 (T9027)
  • Union 16:50 – Oshawa GO 17:58 (T9324)
  • Union 17:05 – Oshawa GO 18:13 (T9026)
  • Union 16:35 – Oshawa GO 17:43 (T9224)
  • Oshawa GO 17:09 – Union 18:15 (T9029)
  • Union 18:20 – Oshawa GO 19:28 (T9128)
  • Union 17:35 – Oshawa GO 18:43 (T9226)
  • Union 17:50 – Oshawa GO 18:58 (T9326)
  • Oshawa GO 17:39 – Union 18:45 (T9229)
  • Union 17:20 – Oshawa GO 18:28 (T9126)
• Lakeshore West:
  • Union 16:42 – Hamilton GO 18:12 (T1825)
  • Union 17:12 – Hamilton GO 18:42 (T1827)
  • Union 16:57 – Niagara Falls GO 19:43 (T1927)
  • Union 17:27 – West Harbour GO 18:57 (T1727)
• Richmond Hill:
  • Union 17:45 – Bloomington GO 18:51 (T5327)

How to Check Refund Status

Customers can monitor the status of their refunds using their PRESTO accounts or the PRESTO app. Checking their bank or credit card statements will also provide updates on the refunded amounts. For those with physical PRESTO cards, refunds will be activated the next time they tap their card.

Additional Information

Customers who cannot tap their cards within 60 days can contact Metrolinx support for assistance. Those who did not tap onto a PRESTO device or whose trips were affected on February 5 or 6 may also apply for service guarantees.

Metrolinx deeply regrets the inconvenience caused and expresses gratitude for riders’ understanding and patience during this difficult period. The CEO, Michael Lindsay, emphasized the importance of providing support to those impacted by the disruptions.