Claim Your $20 Verizon Credit from Wednesday’s Service Outage
Verizon has announced a $20 credit for customers affected by a significant service outage that occurred on a Wednesday, leading to over 1.5 million reports on Downdetector. This service disruption lasted several hours, prompting a response from the company aimed at addressing customer frustrations.
Claim Your $20 Verizon Credit
Initially, Verizon communicated via X that customers could claim this credit through the myVerizon app. However, they later clarified that the credit could also be secured by reaching out to customer service, either by phone or chat.
Redemption Process
Upon contacting customer service, users may receive a message instructing them to await a text message with further details. Many customers reported receiving these texts starting January 16, which included a link to redeem the credit.
- Log into your Verizon account.
- Navigate to the Account Overview section.
- Look for the “Take Action” or “Mobile Actions” button marked with a red notification circle.
- Click on the pop-up regarding the credit and select “Redeem Now.”
Following these steps should complete the redemption process. Verizon mentions that customers should see the credit reflected in one or two billing cycles. It is advisable to monitor your account to ensure the credit appears. If it does not, contacting Verizon’s support team is recommended.
Customer Reactions
The response from customers has largely been one of disbelief. Many feel that the $20 credit is insufficient compensation for the inconvenience caused by the outage. There has also been disappointment over the non-automatic application of the credit, which could add frustration to an already upsetting situation.
Verizon acknowledged the shortcomings of the situation, stating, “This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.”
Latest Updates
As of January 15, 2026, updates indicated that customers could access the credit through not only the app but also via customer service channels. This development may provide an easier route for many seeking relief from their service outage hassles.
