Verizon Outage: Claim Your $20 Account Credit Today – Here’s How
Verizon recently experienced significant service outages across the United States, causing widespread frustration among its customers. In response, the company has issued an apology and is offering affected users a $20 account credit.
Details of the Outage
The disruption took place on January 14, 2026, and was severe enough to trigger the attention of the Federal Communications Commission (FCC). Verizon has confirmed that a software issue was responsible for the loss of service.
Customer Compensation
- Verizon is providing a $20 credit to affected customers.
- This amount is intended to cover multiple days of service on average.
- Business customers will be contacted separately regarding their compensation.
The company stated, “This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us.”
How to Claim Your Credit
Customers wishing to claim the $20 credit can do so through the myVerizon app. After logging in, they should find an option to accept the offer. However, some users have reported difficulties accessing this feature.
If you’re experiencing ongoing connectivity issues, Verizon recommends restarting your device. This simple step may help restore your connection to the network.
Future Measures
Despite the recent hiccup, Verizon assures customers that it is committed to improving its services. The company will continue to work diligently to provide reliable network connections.
In the wake of this outage, customers should remain vigilant for updates and utilize the myVerizon app to ensure they receive their credits promptly. This incident reflects the importance of service reliability in the telecommunications industry.
