BT Achieves Record Full Fibre Connections, Boosts Retail Customer Growth

Rowan Ashford

Published: February 5, 2026 8:10 AM ET

BT Group has announced record achievements in full fibre connections, significantly boosting retail customer growth. The company’s ongoing strategy focuses on building robust next-generation networks across the UK.

Record Full Fibre Connections

In the latest quarter, BT’s Openreach division reached an unparalleled milestone. It recorded over 571,000 new full fibre connections, marking a 21% increase compared to the previous year. This achievement contributes to a total footprint reaching 21.4 million premises, of which an impressive 5.9 million are situated in rural areas.

Key Growth Metrics

Full fibre broadband now accessible to over 21 million homes and businesses.
5G+ coverage extended to 69% of the UK population.
Retail fibre-to-the-premises (FTTP) base grew by 32% year-on-year, reaching 4.2 million.

Openreach is on track to add up to 5 million more premises this fiscal year, aiming for a total of 25 million by December 2026.

Consumer Division Performance

BT’s Consumer division showed positive trends across various segments. In broadband, it added 8,000 new customers. The mobile postpaid segment grew by 55,000, and the TV subscriber base increased by 22,000. Overall, customer satisfaction reached an all-time high this quarter.

Financial Outlook and Revenue Performance

BT reported third-quarter revenues of £5.0 billion, down 4% year-on-year primarily due to declines in service revenue and equipment sales. However, the company remains optimistic about its financial outlook.

Adjusted UK service revenue stood at £3.8 billion, a decline of 2% year-on-year.
Customer service revenue is on track for growth in the second half of the year.

The company forecasts a cash flow inflection to approximately £2.0 billion next year and aims for around £3.0 billion by the end of the decade.

Continuous Innovations

EE, a subsidiary of BT, has been recognized as the UK’s best mobile network for the eleventh consecutive year by Umlaut Connect. Furthermore, it ranked first in 11 out of 15 categories in an Opensignal report.

This consistent recognition underscores BT’s commitment to enhancing customer experience and retaining its leading position in the telecommunications market.

Conclusion

With strong advancements in full fibre connections and an expanding retail customer base, BT Group continues to strengthen its market position. The company’s commitment to innovative growth strategies and customer satisfaction remains at the forefront as it moves towards its ambitious financial goals.