Union Criticizes Civil Service Pension Delays as ‘Shameful’ Neglect
The Prospect union has strongly criticized the government for its lack of awareness regarding delays in pension payments affecting Civil Service members. This assertion was prompted by a statement from a Cabinet Office minister, indicating that the administration does not have information on the number of members awaiting retirement quotations or pension payments.
Shameful Neglect of Civil Service Pension Payments
The union, representing specialist civil servants, claims that thousands are facing severe delays in receiving pension payments, which include both monthly payments and lump sums. Many retirees have waited months, leading to financial struggles. Some have reported needing to take out loans, meet mortgage payments, and apply for Universal Credit due to these delays.
Recent Transfers and Historical Context
- The Civil Service Pension Scheme recently transitioned from MyCSP to Capita.
- Similar issues had arisen after the scheme transitioned from Capita to MyCSP in 2014.
On January 13, Conservative MP Andrew Snowden inquired about the backlog, to which Cabinet Office minister Anna Turley responded. She stated that Capita began managing the pension scheme on December 1, 2025, and confirmed that the first payroll was successful. However, she highlighted that Capita has yet to provide detailed information regarding pending payments or queries.
Union Response and Calls for Action
Steve Thomas, deputy general secretary of Prospect, labeled the situation a “real scandal,” expressing concern over the government’s ignorance about the number of affected individuals. He emphasized the urgency for action, including automatic compensation for those impacted.
A Cabinet Office representative acknowledged member concerns and pledged to work closely with Capita to resolve the issues. They asserted their commitment to ensuring efficient service delivery and acknowledged that delays need immediate attention.
Continued Failures and Urgent Demands
Additional unions, including the Prison Officers’ Association, have echoed Prospect’s concerns. The POA urged the Cabinet Office to provide a firm timetable for clearing the backlog of pension applications and addressing urgent payment issues.
- Members are legally entitled to timely pension benefits.
- The POA seeks a mechanism to prioritize cases, especially those related to retirement and bereavement.
- Compensation for prolonged delays is also being requested.
Current Backlog and Future Improvements
Capita has indicated that the inherited backlog is substantially larger than anticipated, with their teams working to resolve over 86,000 queries since taking over the administration. Capita has increased its workforce by 50% to manage this situation more effectively.
Despite having made payments exceeding £763 million since December, challenges remain. Capita and the Cabinet Office both assure members that steps are being taken to rectify the administrative issues and enhance service delivery in the coming months.
