Is Amazon Down? Widespread February 27 Outage Left Shoppers Unable to Check Out Across Europe
Is Amazon Down emerged as the defining question for thousands of shoppers on Friday, February 27, 2026, when a technical glitch prevented users across Europe from completing purchases or viewing past orders. The disruption began in the morning and intensified through the afternoon, leaving customers frustrated and seeking answers as checkout processes failed and order histories vanished from accounts.
Is Amazon Down: Timeline and scale of the outage
The outage began around 10: 50 AM and escalated rapidly through the afternoon. A real-time outage-tracking service showed reports of issues with Amazon UK had already reached over 1, 420 by midday. By 3: 20 PM the number of reports had climbed to more than 1, 600, indicating a persistent and spreading problem. By 1: 36 PM the tally of users experiencing trouble had already reached 1, 420, and there was little sign of immediate resolution later in the day.
What shoppers encountered at checkout
The majority of complaints—67%—centered on the checkout process itself, while 24% related to the shopping app and 5% to the website interface. Shoppers attempting to add products to their baskets and proceed to payment encountered an error message stating: “We’re very sorry, but we’re having trouble doing what you just asked us to do. Please give us another chance – click the Back button on your browser and try your request again. ” For many, hitting Back and retrying proved fruitless as the glitch persisted and finalizing purchases remained blocked.
Geographic spread and customer service confirmation
The impact was not limited to the United Kingdom; users in Spain, France and Italy reported similar failures, suggesting the outage had international reach. One account of a live-chat interaction with customer service indicated a confirmation that issues were affecting some people globally. While an official company statement had not appeared by late afternoon, that live-chat confirmation added to the impression that the disruption was broad rather than localized.
User reactions and missing order histories
For many consumers the outage was more than an annoyance. Several shoppers reported that not only could they not check out, but their order histories had vanished from their accounts, raising concerns about whether recent purchases had been lost or delayed. Frustrated users described attempts that progressed through the order process only to end in errors, including mentions of a 500 error in some cases. Social media amplified those complaints, with multiple posts noting inability to place orders regardless of payment method, including prepaid and cash-on-delivery attempts.
How technology desks and coverage framed the incident
A tech-desk team described itself as a dedicated group committed to delivering the latest and most relevant technology news. That coverage remit spans gadget launches, gadget reviews, trends, in-depth analysis, exclusive reports and breaking stories that impact the digital world. The team’s remit includes how-tos and the latest developments in AI, cybersecurity, personal gadgets and major social platforms such as WhatsApp, Instagram and Facebook, with an emphasis on accuracy and authenticity when covering disruptions like this outage.
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What’s next and caveats
Shoppers remained awaiting a broader technical fix or official update by late afternoon. Recent updates indicate the outage started around 10: 50 AM and continued through the afternoon, with reports rising into the early evening; details may evolve as systems are restored or further information becomes available. The precise technical cause of the glitch was unclear in the provided context.
