Spectrum reports mass internet outage in Casper area
Customers across Casper, Wyo., and surrounding communities experienced a widespread internet outage on Sunday morning that affected residential and business connections. Automated messages from the provider set an estimated restoration time for early afternoon, and local users reported disruptions to cable and home internet service while mobile connectivity remained largely intact.
Scope of the outage and immediate effects
The outage began during the morning hours and extended through multiple neighborhoods, with specific reports coming from Bar Nunn and Mills. Home internet and cable subscribers noted loss of service, interrupted streaming and stalled workflows for those working remotely. Some customers received automated notifications indicating an expected restoration by 1: 30 p. m. ET, while others in community message threads said they saw messages estimating a 12: 30 p. m. ET return to service.
Mobile voice and data networks in the area have continued to operate, allowing many residents to make calls and access the internet on smartphones despite home connections being down. Local businesses that rely on the provider for point-of-sale systems and telecommunications reported delays and switched to backup procedures where available.
Cause, timeline and historical context
There was no immediate public explanation for the outage or an official technical breakdown of the fault at the time of the initial notifications. The automated messages provided an estimated restoration window but did not detail whether the issue stemmed from local equipment, regional backbone problems, or an external infrastructure incident.
Casper-area subscribers are sensitive to interruptions of this scale because of a prior incident in April 2025 when a subcontractor accidentally severed major fiber-optic cables, leaving multiple providers without service for hours. That episode highlighted the vulnerability of critical network routes and prompted calls from local stakeholders for more robust redundancy and clearer emergency communication from service operators.
What customers should do now
Residents affected by the outage are advised to take basic troubleshooting steps: reboot routers and modems, verify power to equipment, and check for any service-status text messages or voicemail alerts from the provider that may update estimated restoration times. If possible, switch to cellular hotspots for urgent internet needs or use alternate locations for essential online tasks.
Customers experiencing prolonged disruptions should document outage times and any error messages, and contact customer support channels to log the issue and request updates. Businesses that depend on continuous connectivity should enact contingency plans—such as routing transactions through cellular networks or postponing bandwidth-heavy operations—until service is restored.
We will provide updates as more information becomes available and when the provider issues a full explanation of the outage and its cause.
