Broadband Provider Enters Liquidation: Urgent Notice to Cancel Direct Debits
VISPA, a UK broadband provider, has officially ceased operations and entered liquidation. Customers received a notification urging them to cancel any direct debits associated with the service. Founded in 1999, VISPA informed subscribers that they must seek a new internet service provider immediately.
VISPA’s Liquidation Announcement
The broadband company announced its plans to commence liquidation proceedings via an email from its chief executive, James Ormerod. In this correspondence, VISPA stated they would no longer provide broadband services due to their status. Customers are encouraged to find a new provider without delay to avoid interruptions in their internet service.
Customer Instructions
Subscribers were advised to:
- Immediately search for a new Internet Service Provider (ISP).
- Cancel any existing Direct Debit arrangements with VISPA to prevent unwanted charges.
Many providers within the Openreach network can take over existing lines with minimal disruption. Customers can find a list of alternative suppliers on the Openreach website.
Background and Challenges
VISPA previously offered a variety of Openreach-based broadband packages and had recently expanded into full fibre (FTTP) networks. Additionally, the company operated its own Fixed Wireless Access (FWA) network. However, challenges such as outstanding debts, complications with their registered address, and negative feedback on platforms like Trustpilot have plagued the firm.
Current Status of VISPA Services
The VISPA website currently displays a message indicating that the server is down for maintenance. There is no definitive timeline for when the service will cease officially. The Companies House website reflects that Vispa Limited is undergoing an “active proposal to strike off,” signaling its imminent removal from the corporate register.
As customers navigate this sudden change, understanding their rights and options becomes crucial. Customer complaints have started surfacing online, with some expressing frustration over service interruptions and lack of support.
