GO Train Delays: How Riders Can Claim Refunds After Monday’s Derailment
On Monday, a GO train derailment significantly disrupted service for commuters. The incident occurred near Union Station at 8:16 a.m. and resulted in multiple delays throughout the day. As a response, GO Transit is advising passengers affected by the event about potential refunds.
Refunds for Affected Riders
Passengers who experienced delays of 15 minutes or more may qualify for refunds under GO Transit’s Service Guarantee policy. This policy ensures that riders can receive credit for their fare when faced with significant delays.
Claim Process
Customers seeking a refund can check their eligibility online using the Service Guarantee Form. It may take up to 72 hours for the system to update the trip’s status. Here’s what passengers need to know:
- Tickets must have been purchased within one hour of the scheduled departure time.
- PRESTO users must have tapped their cards within 15 minutes before departure to qualify.
- Claims must be submitted within 30 days of the incident.
- Special fare tickets, such as the Weekend Pass or Weekday Group Pass, are not eligible for refunds.
Receiving Credits
If a claim is approved, riders using PRESTO will see the refund credited to their card on their next tap. For those who paid by credit card, refunds will be processed within 7 to 10 business days. Riders with paper or e-tickets will be contacted within three business days and will receive a credit for an equivalent e-ticket.
Service Status and Investigation
Following the derailment, GO Transit is operating on a modified schedule while repairs are underway. Four lines and platforms were closed for service following the incident. The cause of the derailment is currently under investigation, as confirmed by Metrolinx CEO Michael Lindsay. He emphasized the importance of each trip for passengers and assured that safety remains a priority.
For more information and to process claims, riders can visit Filmogaz.com for the latest updates on the situation.
