NatWest Plans to Close Cumbria Branch by Summer 2026
NatWest is set to close its Kirkby Lonsdale branch in Cumbria by June 10, 2026, as part of a broader plan to shut down 32 branches nationwide. The decision reflects a significant shift in banking habits, with many customers opting for online services.
Impact of Digital Banking Trends
The trend towards digital banking has led to a notable decline in in-branch transactions. NatWest reported a 63% decrease in counter transactions for personal accounts at the Kirkby Lonsdale location from October 2019 to October 2025.
Customer Preferences
Recent statistics show that 71% of personal customers at the Kirkby Lonsdale branch utilized online banking or the mobile app between November 2024 and October 2025. This reflects a shift in customer preferences towards more convenient banking options.
Branch Usage Statistics
- Average monthly visitors at the Kirkby Lonsdale branch: 116 personal customers
- Projected branch closure date: June 10, 2026
Alternative Branch Locations
After the closure, customers in the Kirkby area will need to visit alternative NatWest branches in Kendal, Lancaster, or Skipton for their banking needs.
Official Statement from NatWest
A spokesperson for NatWest emphasized the gravity of the decision, stating, “Closing a branch is a decision we take very seriously.” They acknowledge that not all customers are comfortable with digital banking and commit to supporting them through the transition.
Other Branch Closures
In addition to Kirkby Lonsdale, NatWest will also close branches in cities such as Sheffield, South Shields, Garstang, and Evesham, reflecting a significant shift in the banking landscape.
As customer behaviors continue to evolve, NatWest’s focus on online banking will shape the future of its banking services.
