OneDrive File Saves May Cause Outlook to Freeze
Microsoft’s recent January Windows update has introduced a frustrating problem for many users. Reports indicate that apps, including Outlook, may freeze when attempting to save files to cloud storage services like OneDrive or Dropbox.
Impact of the January Update
This issue emerged shortly after Microsoft released an emergency out-of-band update. This initial update aimed to resolve connection and authentication problems within the Windows App. Unfortunately, a new bug arose, affecting Windows 11 23H2 PCs.
Specific Applications Affected
According to Microsoft, users may experience unresponsiveness or unexpected errors when saving or opening files stored in cloud services. Outlook is notably affected, especially when used with a PST (Personal Storage Table) file stored on OneDrive. These files may cause the application to freeze, requiring users to terminate the process via Task Manager or restart their device.
Workarounds and Recommendations
- Move the PST file out of OneDrive to prevent freezing.
- Consider using webmail if supported by your email service provider.
- Contact the application developer for alternative methods to access files.
Acknowledgment of Broader Issues
Microsoft has recognized ongoing problems with Classic Outlook profiles and POP accounts. The company has updated its Release Health dashboard to indicate that this issue is more widespread than initially believed.
Looking Ahead
Microsoft has assured users that it is actively working to devise a solution for the freezing issue. Updates will be provided as more information becomes available. For now, users are advised to stay informed and employ the suggested workarounds to minimize disruption.
As this situation unfolds, it’s evident that users must remain cautious when integrating PST files with OneDrive, particularly until Microsoft resolves these issues.
