YNCU Compensates Members After Fraud Targets Sault Accounts
Your Neighbourhood Credit Union (YNCU) is taking decisive action to address recent fraud incidences affecting its members. The credit union announced plans to refund affected customers following unauthorized transactions linked to a Visa Debit card fraud attempt.
Incident Overview
The fraudulent activity occurred on a Friday evening, specifically targeting YNCU members in Sault Ste. Marie. Various customers began to notice unfamiliar charges in their accounts, sparking concern across social media.
Customer Experience
One affected member, Kim Liepa, reported a charge close to $600 from Health Setting LLC, based in Renton, Washington. This incident prompted many customers to check their accounts and raise alarm on social platforms.
Service Response
To assist those affected, the YNCU Bay Street branch will operate from 10 a.m. to 3 p.m. on Mondays, while the Trunk Road branch will open at 9:30 a.m. on Tuesdays. Customers are encouraged to review their account activity regularly.
- Contact for inquiries: YNCU’s Service Excellence Centre at 1-888-413-YNCU (9628).
- Expected wait times have exceeded 130 minutes during busy periods.
Official Statements
Shaylan Spurway, the YNCU spokesperson, confirmed that police are aware of the situation, and members do not need to report the incidents to law enforcement. YNCU officials declined to specify the number of affected members or the total amount lost in the incident.
Commitment to Members
As part of their commitment to member protection, the credit union is implementing additional security measures. YNCU is working closely with partners to monitor account activities for any unusual behavior.
According to Kirstin Dias, YNCU’s Vice President of Corporate Communications, the refunding process for impacted members began at 1 p.m. on the same day as the announcement. This process may extend into the holiday weekend, but the credit union is determined to support every affected member.
Member Security Measures
Lisa Colangelo, President and CEO of YNCU, emphasized that account security remains the primary concern. She assured members that the credit union has responded to the situation and is reinforcing their security systems to prevent future occurrences.
Members are strongly urged to remain vigilant and report any suspicious transaction activity promptly.
Conclusion
YNCU intends to continue monitoring the situation closely, ensuring that all necessary measures are taken to protect and support its members. The credit union operates 22 branches across southwestern and northern Ontario, reaffirming its commitment to member safety and security.
