Chase Awards 5K Courtesy Points to World Cup Blocked Fans
In a recent development, Chase has initiated a program to offer complimentary Ultimate Rewards points to select cardholders. This initiative comes in the wake of a ticket purchasing hiccup for the World Cup. Specifically, cardholders of Sapphire Reserve®, Sapphire Preferred®, Sapphire Reserve for Business®, and J.P. Morgan Reserve® faced significant difficulties during the ticket sales process.
Chase Offers Courtesy Points for World Cup Ticket Woes
During the ticket sale, customers were asked to click a button on a promotional page and wait in a queue. This queue was intended to provide a unique ticket link leading to FIFA’s website. Unfortunately, many reported technical issues, including being kicked out of the queue repeatedly, which complicated their attempts to secure tickets.
Customer Service Response
In light of these frustrations, Chase has responded by awarding 5,000 Ultimate Rewards points to customers who voiced their concerns. Reports indicate that several cardholders who contacted Chase after their disappointing experience received this courtesy gesture.
- Chase cardholders can receive up to 5,000 Ultimate Rewards points.
- The offer applies to Sapphire Reserve®, Sapphire Preferred®, Sapphire Reserve for Business®, and J.P. Morgan Reserve® cardholders.
- Customers should contact Chase at 800-436-7970 to lodge their complaints.
Users have noted that after detailing their experiences with the ticketing process, they were credited points to their accounts. While it is uncertain if Chase can verify whether a customer was truly in the queue, this approach demonstrates effective customer service in response to client dissatisfaction.
Conclusion
Chase’s initiative to compensate customers reflects a commitment to service during a challenging ticket sale experience. Cardholders looking for additional benefits can take advantage of this opportunity while considering their future travel engagements, especially during significant events such as the World Cup.
For more insights on travel rewards and customer programs, visit Filmogaz.com.
