Entergy Louisiana Reveals Restoration Timeline After Winter Storm

After a significant winter storm in January, Entergy Louisiana is actively restoring power across its service area. The storm caused severe freezing temperatures, ice accumulation, and hazardous conditions, impacting nearly 91,500 customers.

Restoration Timeline for Entergy Louisiana

Entergy Louisiana’s restoration team is highly focused on damage assessment and power restoration. Customers in the I-20 corridor, including Ouachita Parish, can expect power restoration to reach 90% by the evening of January 28. In more challenging areas, restoration may extend through January 29.

Customer Guidance During Restoration

Customers without power while their neighborhood is restored likely have electrical damage. It is advisable to:

• Check for damage to home electrical equipment.
• Contact a qualified electrician for repairs if damage is found.
• If equipment appears undamaged, report the outage via text (OUT to 36778) or by calling 1-800-9OUTAGE.
• After repairs, contact Entergy at 1-800-ENTERGY to reconnect service.

Safety During Power Restoration

To ensure the safety of restoration crews, Entergy enforces work-hour regulations. Workers cannot exceed 16 hours in a day or 13 consecutive days of work without rest. The nature of winter storm restoration differs from other events. Prior to restoring power, crews assess damage to infrastructure.

Restoration efforts may be delayed by hazardous road conditions and downed vegetation. Customers are encouraged to participate by turning off appliances during outages to avoid overload when power returns.

Community Support and Resources

Local warming centers are available for those in need. Residents can locate these shelters on the GOHSEP website. Additionally, road conditions may be hazardous; for travel updates, consult the Louisiana Department of Transportation.

Generator and Heating Safety

• Never operate generators indoors or connect them without proper transfer equipment.
• Avoid using ovens or grills for indoor heating.
• Always assume downed power lines are energized; report them immediately.

Stay Informed and Safe

As storm-related scams may increase, customers should be vigilant. Entergy will not demand immediate payment over the phone. Stay connected through Entergy’s Storm Center for updates on outages, safety protocols, and restoration progress.

To report outages or check the status of your service, use the Entergy app or visit myEntergy.com. Updates are also shared via social media, ensuring customers remain informed during this challenging time.