UK Delivery Service Evri Shutters, Causing Parcel Delays for Customers
Evri, a prominent UK delivery service, has faced parcel delays after the unexpected closure of its key delivery partner, Pedal and Post. This disruption has significantly impacted customers in Oxford, who have experienced longer wait times for their shipments.
Closure of Pedal and Post Affects Customers
Pedal and Post operated for 14 years, providing e-cargo bike deliveries in Oxford’s Clean Air Zone. Their sudden cessation of operations disrupted the delivery of packages, leaving many parcels stranded at depots.
Immediate Consequences for Evri Customers
Residents of Oxford, including Carol Leonard, have encountered delays in receiving their orders, which include essential items such as cat food and litter. Leonard’s parcels, ordered in late January, were not delivered until February 10, causing a two-week wait.
- Pedal and Post went out of business unexpectedly.
- Customers reported delays in the delivery of their parcels.
- Evri has acknowledged the disruption caused by this closure.
Evri’s Response to the Crisis
Evri confirmed that the collapse of its delivery partner was the reason for the delays. The company, which delivers over 900 million parcels annually, has restructured its operations to mitigate issues in the affected area.
A spokesperson for Evri addressed the situation, emphasizing their usual reliability. They expressed disappointment over the partner’s sudden shutdown and informed customers of their commitment to restoring normal service promptly.
Impact on Pedal and Post Employees
The closure of Pedal and Post has resulted in job losses for approximately 60 workers, including both employees and contractors. Christopher Benton, the chief executive of Pedal and Post, highlighted the challenges of maintaining ethical employment standards in a primarily self-employed industry.
Despite the disruptions caused by this delivery service collapse, Evri has communicated directly with affected customers, including apologizing to Leonard for the inconvenience. The company aims to improve service efficiency and ensure timely deliveries moving forward.
