iPhone Update Disables 000 Emergency Calls, Users Report

A recent software update for certain iPhone models has inadvertently disabled emergency calling capabilities, leaving users unable to make Triple Zero calls in Australia. This issue affects models such as the iPhone 8, 8 Plus, and X, following a software roll-out on January 26, 2026.

Software Update Disrupts Emergency Services

Apple aimed to improve network connectivity with the January update, but users quickly reported significant problems. Specifically, many customers could not connect to the Telstra network, rendering their phones largely useless for calling or messaging.

• Affected Models:
  • iPhone 8
  • iPhone 8 Plus
  • iPhone X (released in 2017)
• Date of Issues: January 26, 2026

Users Report Major Problems

One user expressed frustration on Reddit, stating they could only access Wi-Fi and were unable to make any calls. They noted that the update “killed the ability to call 000,” which is crucial for emergency services.

By Thursday afternoon, January 28, Apple had issued a patch to resolve connectivity issues for those users still experiencing problems. This patch will install automatically when users connect to Wi-Fi and accept updated carrier settings.

Background on Triple Zero Reliability

The reliability of Triple Zero, Australia’s emergency service number, has faced public scrutiny lately. Last year’s Optus outage raised concerns when it was linked to multiple fatalities, though investigations clarified that not all were connected to the emergency call system failure.

Calls for Regulatory Reform

Experts, including telecommunications academic Mark Gregory, have called for a review of regulations surrounding emergency services. The need for updated governance and performance measures is seen as vital to guarantee the reliability of emergency communications in the face of evolving technologies.

• Proposed Changes:
  • Tightening regulations for technology vendors
  • Implementing performance measures in legislation

  Creating penalties for non-compliance

Officials have emphasized the need for government support in modernizing Australia’s emergency communications system, including a proposed national SMS service to Triple Zero.

Conclusion

The situation highlights growing concerns about the reliability of emergency communication systems. As technology evolves, stakeholders must ensure that emergency services remain accessible and dependable for all Australians.