Air Canada, Unifor Launch Contract Negotiations for Customer Service Agents
Air Canada has initiated contract negotiations with Unifor, the union representing its customer service agents. This union represents around 6,000 members employed at various Air Canada locations across Canada.
Key Details of the Negotiations
The negotiations mark the beginning of collective bargaining aimed at addressing critical issues for customer service agents. Unifor is advocating for better wages, consistent work schedules, and improved working conditions that will enhance the ability of its members to perform their roles effectively.
Contract Expiration
The current contract between Air Canada and Unifor is set to expire on February 28, 2026. This timing puts additional pressure on both parties to reach an agreement swiftly to avoid potential disruptions.
Background Context
This negotiation follows a previous labour conflict involving Air Canada, specifically with its flight attendants. In August 2025, over 10,000 flight attendants went on strike, resulting in significant flight cancellations and travel disruptions.
Importance of the Negotiation
- Wages: Unifor is seeking improved compensation for its members.
- Schedules: The union emphasizes the need for predictable working hours.
- Working Conditions: Enhanced work environments are critical for operational efficiency.
As negotiations progress, stakeholders will be keenly watching developments to see how they may affect Air Canada’s operations and customer service in the coming months.
