Airlines Stranded Travelers in Puerto Vallarta, Says Pembina Valley Resident

Passengers in Puerto Vallarta are experiencing significant stress as travel disruptions continue. Flights from popular destinations have been suspended following recent violence involving cartel and Mexican government forces. Among the affected travelers is a resident from Pembina Valley, who along with their family, has been stranded since early Monday morning.

Travelers Stranded Amid Flight Cancellations

The Pembina Valley family had expected to return to Winnipeg but remain stuck due to escalating conflicts. The resident, who requested anonymity, expressed deep frustration over the lack of communication from airlines. According to them, there has been no contact for over 96 hours despite multiple attempts to reach customer service.

Efforts to Secure Flight Home

• Stranded families made several calls to airline representatives, often waiting for hours.
• No updates were received from carriers such as WestJet and Sunwing.

WestJet stated that travelers had been advised via email about using their online Manage Trips tool. This tool allows customers to access alternate flight options, request refunds, or contact customer service directly. Julia Kaiser, a media relations advisor for WestJet, noted that guests could also reach out to travel agents for assistance.

Resort Area Back to Normal, But Security Increased

Despite the tense situation, the resort area has returned to normal activity. The traveler reported that locals seem unfazed, with military presence heightened for safety. Blackhawk helicopters have been observed patrolling the beaches, and naval ships were seen in the marina.

Traveler Concerns

Travelers at the resorts share a collective sense of frustration. The Pembina Valley resident voiced concerns for students on vacation, particularly those facing exam pressures. Additionally, families dealing with health issues for young children are feeling the strain.

Communication Breakdown

Frustrations mainly stem from a notable absence of communication. The resident detailed a chaotic hotel check-in and checkout cycle, which has added stress. With no clear information on when flights would resume, many vacationers feel mentally drained.

• The importance of timely and clear communication from airlines was emphasized.
• Travelers expect airlines like WestJet and Sunwing to improve their customer service efforts.

Airline Response and Future Flights

As of Thursday, WestJet announced they would operate 12 additional flights and are evaluating the need for more based on demand. The airline also intends to review all expense claims associated with the ongoing disruptions.

The situation remains fluid, and travelers are eagerly awaiting updates while grappling with ongoing uncertainties. WestJet and Sunwing are urged to enhance communication to reassure their customers in these challenging times.