Cancun resort where Canadians fell ill drew complaints after guests say staff asked them to sign NDAs
Dozens of Canadian tourists staying at the Royalton Splash Riviera Cancun became sick with projectile vomiting, watery diarrhea and cramps, and guests say hotel staff asked some visitors to sign non-disclosure agreements. The outbreak left families seeking medical care and prompted medical specialists in Toronto to recommend precautions to avoid spreading a virus.
Cancun resort patients and NDAs
Guests at the Royalton Splash Riviera Cancun described the scene as chaotic, with children wrapped in towels and adults making repeated trips to the bathroom. Many of the ill sought hospital treatment, and medical observers named Rotavirus or Norovirus as likely culprits. People were asked to sign non-disclosure agreements about the incident, and several Canadian vacationers said the hotel’s response intensified concerns among families at the resort.
What happened inside the resort
The illness struck a large group of visitors staying at the all-inclusive property. Symptoms recorded in available accounts included projectile vomiting, cramps and watery diarrhea; doctors who reviewed the pattern singled out highly contagious intestinal viruses as suspects. Multiple guests went to hospital for care as the resort scrambled to respond to widespread illness across rooms and public areas.
Language and travel context in cancun
For travelers in the Hotel Zone, English remains the dominant language for service staff, but outside the resort bubble Spanish becomes more necessary. A reporting team tested market bargaining at Mercado 28: the same painted ceramic was quoted at 600 pesos in English, then quoted at 450 pesos after a greeting in Spanish. That language gap underscores a broader dynamic as more visitors leave resorts to explore downtown corridors and local markets.
Medical specialists in Toronto recommended steps to avoid passing a virus, and they were consulted as families coped with sudden illness while on vacation. Coverage of the outbreak was updated as accounts emerged, and affected guests sought care at local hospitals as the immediate response continued.
