Evri Announces Delivery Delays After Oxford Company’s Closure
Evri has announced temporary delivery delays following the unexpected closure of its partner, Pedal and Post, which serviced Oxford’s clean air zone. This disruption has affected several customers, including Carol Leonard, a resident of Grandpont, Oxford.
Impact of Pedal and Post Closure
Carol Leonard reported that some of her parcels, including cat food and litter, did not arrive despite being sent out for delivery. She experienced confusion as some communications indicated her parcels were out for delivery, while others stated there was no record of them.
- Parcels ordered on January 29 and 31 remained undelivered for over a week.
- Frustration grew over Evri’s complaint system, particularly the AI tool responses.
Evri’s Response
Evri confirmed the disruption was due to Pedal and Post ceasing operations at the end of January 2023. They expressed disappointment over the situation, emphasizing their commitment to service.
An Evri spokesperson noted, “We successfully deliver more than 900 million parcels each year with industry-leading on-time delivery rates.” In an effort to resolve the issue, deliveries were quickly reorganized, and Leonard’s parcels were eventually delivered on February 10.
Staff Impact and Company Challenges
The closure of Pedal and Post not only affected deliveries but also resulted in job losses for approximately 60 employees across Oxford and London. Christopher Benton, the company’s CEO, stated that despite efforts to sustain the business, continuing operations was no longer feasible.
Summary of Key Facts
| Date of Order | Delivery Status |
|---|---|
| January 29 | Missing |
| January 31 | Missing |
| February 10 | Delivered |
As Evri works to restore normal operations, customers are encouraged to reach out regarding any ongoing delivery issues. The company aims to ensure reliable service, despite the recent challenges presented by its former partner’s sudden exit from the market.
