Royal Mail Loses £15K Diamond Bracelets, North London Woman Fumes

A North London woman, Nikoo Tayebi, has reported the loss of two diamond bracelets worth £15,000. This incident has left her extremely frustrated with Royal Mail. The bracelets disappeared after being sent for repairs on December 1, 2025.

Context of the Incident

Nikoo, 47, visited her local post office in Hampstead to send her jewelry for repairs. One bracelet, valued at £6,500, was a special gift from her husband, Andrew, 50, who saved for five years to buy it. The second bracelet, worth £8,500, was a family heirloom handed down from her mother, Nooshin, 77.

The Dispatch and Tracking Issues

• The package was sent using Special Delivery Guaranteed, intended to reach a Hatton Garden jeweler by 1pm the following day.
• Unexpectedly, the package was rerouted to Royal Mail’s National Return Centre (NRC) in Belfast.
• Nikoo failed to insure the package, prompting her to track it closely.

After realizing tracking information had stopped, Nikoo contacted Royal Mail multiple times for updates. She was repeatedly assured the parcel would be returned home. On January 6, however, she received notification that the package was marked as “returned to sender,” despite it never being delivered.

The Investigation Escalates

Feeling that her jewelry might have been stolen, Nikoo raised the matter with the Postal Review Panel and the Metropolitan Police. According to her, the incident showcases significant negligence on Royal Mail’s part.

She shared, “My husband designed the bangle, and the other bracelet is a family heirloom. They are irreplaceable.” Nikoo noted that she felt a sense of despair over the loss.

Royal Mail’s Response

Royal Mail stated they are taking the incident seriously. They admitted to an addressing error when the parcel was sent. A spokesperson confirmed that after the package was sent to the NRC, it was meant to be returned to Nikoo but has not been found since January 6.

Next Steps

With ongoing discussions taking place, Nikoo remains hopeful for a resolution. She expressed her discontent with how her complaint has been handled and worries she may lose £15,000 worth of sentimental jewelry.

Royal Mail advised customers to insure valuable items properly when sending them. This incident serves as a cautionary tale for anyone looking to send high-value items through postal services.