Coles Discontinues Popular Hot Roast Chicken Guarantee, Disappointing Customers
Coles, the popular Australian supermarket chain, has officially discontinued its well-known Hot Roast Chicken Guarantee, much to the disappointment of its loyal shoppers. This program previously allowed customers to obtain a voucher for a free hot roast chicken if the store’s warming station was empty.
Changes to the Hot Roast Chicken Program
A spokesperson for Coles confirmed the discontinuation, stating that recent adjustments would enhance the availability of their much-loved roast chickens. The aim of these changes is to ensure customers have a reliable supply, particularly during peak dining times like lunch and dinner.
Customer Reactions
The Hot Roast Chicken promise had been a popular feature, with many customers benefiting from free chicken vouchers over the years. One dedicated bargain hunter shared her success, having claimed free hot roast chickens from Coles for six consecutive years.
- Prior to its discontinuation, vouchers were available at the deli or service counters.
- Customers could claim a free chook if the warming shelf was empty.
Feedback from shoppers has been mixed. Some customers expressed their frustration online, suggesting that the supermarket’s move was primarily a cost-saving measure. They noted that the removal of the program seemed unnecessary given the relatively small number of customers utilizing the offer.
Speculation on the Program’s End
Online discussions revealed various theories regarding the discontinuation. Some users pointed to the abuse of the policy as a contributing factor. Reports indicated that some shoppers would remove roast chickens from display, only to return shortly after to claim their free chicken vouchers.
Others have suggested that the Hot Roast Chicken Guarantee had been quietly phased out in various locations over the past years. One Reddit user mentioned their local Coles had not honored the promise for an extended period before its official termination.
Conclusion
The decision to end the Coles Hot Roast Chicken Guarantee has left many shoppers feeling disappointed. While Coles aims to improve the availability of its popular hot roast chickens, the nostalgia for this beloved program will resonate with many customers.
