Carlisle Law Firm’s Locked Door Baffles Customers
The Solicitors Regulation Authority (SRA) is currently investigating the unexpected closure of Butterworths Solicitors, a Cumbrian firm with branches in Carlisle, Penrith, Kendal, and Hensingham. The Lowther Street branch in Carlisle displayed a notice on February 2, indicating it could no longer operate.
Customer Impact and Concerns
Customers have arrived at various branches, including individuals attempting to finalize house sales. Marie Latimer, a distressed client, expressed her frustration about the lack of information. She learned about the closure through her mortgage broker, who informed her before news circulated on social media.
- Marie Latimer described the situation as a “great big spanner” in her ongoing matters.
- She reported difficulties reaching the firm, noting a lack of communication from Butterworths.
- Latimer empathized with others facing similar uncertainty.
Regulatory Response to the Closure
The SRA confirmed it has received multiple inquiries regarding the abrupt shutdown. They emphasized that law firms must adhere to specific rules when they close, particularly regarding client care:
- Clients with active matters must be informed about seeking new legal representation.
- Archived files should be returned to former clients.
- Any funds held by the firm must be properly redistributed.
The SRA stated that they had received several calls on February 2, indicating that Butterworths may not have followed expected procedures during their closure. The authority plans to contact the firm’s partners to remind them of their obligations.
Client Reactions and Future Actions
Another customer, referred to only as Olivia, shared her distress at being “left in the dark.” With a pending appointment for her father’s estate matters, she, too, faced unanswered calls to all firm offices.
The SRA advises clients and former clients to wait for communication from Butterworths. Should there be a lack of timely contact, clients are encouraged to reach out to the SRA for assistance.
Conclusion
The unfolding situation with Butterworths Solicitors raises significant concerns for affected clients. With the SRA’s involvement, there is hope for clarity and support for those left in uncertainty following the firm’s unexpected closure.
