iPhone Update Glitch Disrupts Emergency 000 Calls
An update to three older iPhone models disrupted access to the Telstra network, preventing some users from making emergency Triple Zero calls. This issue arose following a software update released on January 26, 2026. The affected models include the iPhone 8, iPhone 8 Plus, and iPhone X (released in 2017).
Emergency Call Disruption
This glitch left numerous Australians unable to connect to emergency services for several days. Users reported that their devices became non-functional for calls, SMS, and mobile data, with some relying solely on Wi-Fi. One affected individual described their device as “near useless” after the update.
Company Responses
Telstra confirmed it was investigating the matter. Apple retracted initial software updates that caused the issue but restored the ability to make emergency calls via alternative networks. The company released a fix on January 29, ensuring users could connect by updating their devices while connected to Wi-Fi and accepting new carrier settings.
- Affected Models: iPhone 8, 8 Plus, X
- Update Release Date: January 26, 2026
- Patch Release Date: January 29, 2026
Public Safety Concerns
The reliability of Triple Zero services has come under scrutiny, especially following an Optus outage last year, which was linked to multiple fatalities. Carol Bennett, CEO of the Australian Communications Consumer Action Network, stated that trust in the emergency services system has significantly diminished.
Call for Regulatory Reform
Experts and advocates urge for stricter regulations concerning the compatibility of devices with emergency services. Associate Professor Mark Gregory from RMIT University expressed the need for improved oversight in telecommunications. He emphasized that updating regulations could help ensure that technology transitions, like the shift from 4G to 5G, do not compromise vital services.
This incident reflects broader challenges in the telecommunications sector and the importance of maintaining robust emergency systems. As the technology landscape evolves, so too must the regulatory framework to protect consumer safety and accessibility.
