Arknight Endfield Halts PayPal Payments Amid Unauthorized Player Charges
Arknights: Endfield, the new action-packed gacha game, has temporarily suspended PayPal transactions following reports of unauthorized charges. Players across various platforms have voiced their concerns about unexpected charges appearing on their accounts, prompting the developer Hyperglyph to take immediate action.
Suspension of PayPal Transactions
The decision to halt PayPal payments came after numerous players reported that their accounts were charged for in-game purchases they did not authorize. Many users shared details on forums, including Reddit, showcasing unexpected PayPal transactions in different currencies. Some players even claimed that unrelated PayPal accounts were linked to their new game accounts.
Player Experiences and Concerns
One affected user, known as Impossible Clover 818, posted about their distress on Reddit, claiming a loss of £1,200 due to these unauthorized charges. They noted that they were required to verify their identity to regain access to their PayPal account due to suspicious activity linked to the game.
- Unauthorized Charges: Players reported unapproved charges on their PayPal accounts.
- Community Response: Discussions on Reddit highlighted widespread issues with payment transactions.
- User Claims: Some users stated that other players’ PayPal accounts were wrongly registered on their profiles.
Developer’s Response
In an official statement released through Arknights: Endfield’s social media channels, Hyperglyph acknowledged the issue affecting a small number of PayPal transactions. They confirmed problems with the linkage between orders and item deliveries.
The company advised players facing issues to email their details, including account server information, to facilitate refund processing. They expect to resolve all restitution requests within four hours, which they had stated shortly after the incident was brought to their attention.
Apologies and Assurance
Hyperglyph expressed their sincere apologies for the distress caused by the payment issue. They emphasized that they do not store players’ payment information, stating that all payment details are securely handled by PayPal. The situation affected only a segment of players who opted for PayPal transactions.
To mitigate further complications, Hyperglyph disabled PayPal payments within two hours of launch. They will not restore this option until the root cause of the problem has been thoroughly investigated and resolved.
The developer concluded their communication by encouraging players to reach out directly for any additional inquiries or concerns regarding the incident.
