Nationwide Delivers Positive Update to 16 Million Customers
Nationwide Building Society has announced a significant achievement for its 16 million customers. The organization recently received a prestigious gold award in the Retail Banking sector from the 2025 edition of Britain’s Most Admired Companies.
Significant Accolade for Nationwide
On January 16, 2026, Nationwide, the world’s largest mutual building society, highlighted its success in a statement on its website. This award marks an exceptional performance against 11 other retail banking providers in the UK.
Key Highlights
- Nationwide won gold in the UK’s longest-running corporate reputation study.
- The organization excelled in four categories.
- It has over 16 million members.
Leadership Commentary
Debbie Crosbie, Chief Executive Officer at Nationwide, expressed her delight in the recognition. She stated that this award symbolizes the progress towards building a stronger and more equitable banking system for all members.
Sandra Macleod, Group CEO of Echo Research, commented on the award, emphasizing that Nationwide is rated #1 by peers for both product and service quality. She noted the bank’s commitment to sustainability and social responsibility, highlighting its impressive performance.
Categories of Recognition
Nationwide was acknowledged as the top performer in the following categories:
- Quality of products and services
- Commitment to diversity, equity, and inclusion (DEI)
- Reducing environmental impact
- Positive contribution to society
In addition, Nationwide maintained its lead in customer satisfaction for the 14th consecutive year. It was also recognized as Which? Banking Brand of the Year, reinforcing its status as a trusted institution in the financial sector.
This announcement reflects Nationwide’s ongoing commitment to delivering a banking experience focused on fairness, inclusion, and community well-being.
