Verizon Outage Triggered by Software Glitch; Details Remain Unclear

This week, Verizon faced a significant and widespread outage that impacted around 2 million customers across the United States. The outage lasted all day, a deviation from typical regional service disruptions caused by natural disasters or hardware failures.

Verizon Outage Triggered by Software Glitch

Verizon has attributed the service failure to a software issue, explicitly stating there was no indication of a cybersecurity breach. Despite this acknowledgment, the specific details surrounding the cause of the outage remain unclear. Customers affected by the disruption are being offered a $20 credit, communicated via text message and the myVerizon app.

Impact Across the United States

Unlike past outages that were often localized, this incident impacted users in several states, including:

• New York
• New Jersey
• Florida
• Hawaii
• California

The outage was notably lengthy, raising questions among analysts and customers alike. Roger Entner, a telecommunications expert from Recon Analytics, suggested that the problem may have stemmed from a problematic feature update. He speculated that a change to the 5G Standalone (SA) core could have initiated the error, affecting high-end devices in specific markets where this network type is operational.

Potential Causes and Theories

Technical insights indicate that carrier updates typically occur during off-peak hours, usually between 2 a.m. and 4 a.m. Entner remarked that the timing of this outage at noon pointed to possible input errors rather than standard operational failures.

Lee W. McKnight, an associate professor at Syracuse University, proposed that a failure in a Virtual Network Function (VNF) might have triggered cascading failures throughout Verizon’s system. This scenario explains the intermittent service restoration that many users experienced, similar to an engine stalling. McKnight emphasized the need for improved training among technical staff to better handle cloud technologies.

Speculation and Concerns

As the investigation continues, some commenters on social media have linked the outage to Verizon’s recent layoffs of approximately 13,000 employees, which has raised concerns about the company’s technical capabilities. Discussions among users hint at classic reasons for network outages, including:

• Infrastructure damage
• Technical glitches
• Server failures

Verizon has not provided further clarification on the incident. As this story evolves, updates on the situation will be monitored closely. For the latest developments on the Verizon outage, visit Filmogaz.com for comprehensive coverage.