Microsoft Apologizes, Sends Rechargeable Kits for Battery-Less Xbox Controllers
Microsoft has acknowledged a shipping error affecting its Xbox game controllers. Since December, some controllers have been distributed without the standard AA batteries. This issue impacts both the Xbox Wireless controllers and those from the Xbox Design Lab.
Microsoft’s Response to the Issue
In a recent post on X, the official Xbox support account detailed the steps users should take. Affected players are encouraged to visit a dedicated support page to register their service requests.
Rechargeable Kits Offered
As an apology for the inconvenience, Microsoft will send out a pack of rechargeable batteries along with a USB-C cable. Users can confirm their eligibility for this offer by using their controller serial numbers.
Challenges with the Eligibility System
There have been some reported issues with the eligibility confirmation system. Several users on X have noted difficulty accessing the required service options to claim their rechargeable kits.
What Users Need to Do
- Visit the Xbox support page.
- Register a service request using your controller’s serial number.
- Wait for your rechargeable batteries and USB-C cable to arrive.
By taking these steps, users can ensure they receive the necessary accessories to enhance their gaming experience. Microsoft’s proactive approach underlines its commitment to customer satisfaction in the gaming community.
