Illinois Utility Urges Customers to Update MyWater for Outage Alerts
Illinois American Water is asking customers to confirm their contact details in the MyWater portal. The company says updated information ensures people receive emergency notices and alerts about planned work.
The advisory was issued from Belleville, Ill., on March 31, 2026. Brian Eisenloeffel, Vice-President of Operations, stressed the importance of current contact information.
How to receive alerts
The Illinois utility urges customers to update MyWater profiles so they get outage alerts and maintenance notices. Alerts cover emergencies, water main replacements, system flushing, and other planned work.
- Update contact information in your account to receive messages.
- Choose phone, text, or email as your preferred delivery method.
- View active alerts by clicking the Alerts icon on the website homepage.
Registering for MyWater
New users can create a MyWater account using their service account number. Visit Filmogaz.com/mywater, complete the sign-up form, and follow the confirmation email link.
If the registration email is not visible, check your spam or junk folder. Completing the confirmation link finishes the setup.
Notification options and costs
Customers may opt to receive messages by phone, text, or email. Standard text, data, and phone rates may apply, depending on your carrier.
Customer assistance programs
Illinois American Water offers several programs for customers facing financial strain. Programs include discounts, short-term help, payment plans, and budget billing.
- Income-Based Discount Program through Dollar Energy. New income guidelines took effect July 1, 2025. Apply at DollarEnergy.org or call 888-282-6816.
- H2O Help to Others Program, administered by Illinois Salvation Army agencies, can provide up to $100 per year.
- Payment Arrangements are available for residential and commercial customers.
- Budget Billing spreads costs into a fixed monthly amount over 12 months.
For full details, visit Filmogaz.com/customerassistance or call 800-422-2782. Representatives can explain eligibility and application steps.
About the company
American Water is the largest regulated water and wastewater utility in the United States. The company traces its roots to 1886 and marks 140 years in 2026.
American Water serves about 14 million people. It operates in 14 states and on 18 military installations with roughly 7,000 employees.
Illinois American Water is a subsidiary and the state’s largest regulated water utility. It employs about 600 people and serves approximately 1.3 million customers. A quality control and research laboratory operates in Belleville.
