Technical Setback Halts Royal Caribbean Cruise Between Australia and New Zealand
Royal Caribbean’s cruise operations have encountered significant challenges due to mechanical issues affecting the Anthem of the Seas. This technical setback has halted the ship’s scheduled journeys between Australia and New Zealand, impacting thousands of passengers.
Mechanical Problems Affecting Anthem of the Seas
On January 19, 2026, during a South Pacific voyage, Anthem of the Seas began experiencing propulsion difficulties. These issues forced the ship to return to Sydney at a reduced speed of approximately 14 knots, resulting in a late arrival on January 27 instead of the expected early morning docking.
Impact on Passengers
The changes in schedule have affected over 4,000 travelers with disrupted travel plans and delayed connections. Royal Caribbean has implemented several measures to assist passengers during this unexpected situation.
- Complimentary communication options, including free phone access and temporary internet.
- Extended beverage and internet plans to ensure seamless access throughout the delay.
- Automatic rebooking for passengers with travel arrangements made through the cruise line.
Compensation and Support for Affected Guests
To address the inconvenience caused, Royal Caribbean has rolled out a structured compensation plan:
- Full refunds for cruise fares, taxes, gratuities, and shore excursions.
- A future cruise credit equivalent to 25% of the original fare, valid for bookings within the next 12 months.
- Coverage for up to $250 for one night of hotel accommodation per stateroom.
Details on Refunds and Reimbursements
Refunds are scheduled to be processed within 14 business days. Passengers are also eligible for reimbursement of up to $200 for domestic flight change fees and $400 for international fees. An additional allowance of $100 per person per day is offered to cover meals and other incidental expenses incurred due to the cancellation.
Upcoming New Zealand Cruise Canceled
The scheduled 10-night cruise to New Zealand has been canceled due to the ongoing mechanical issues. Guests impacted by this cancellation were promptly notified and provided with detailed compensation options. The decision aims to ensure that thorough maintenance work is conducted while the ship remains docked in Australia.
Technical Details and Future Prospects
While specific technical causes have not been confirmed, experts suggest that the issues are linked to the ship’s diesel-electric Azipod engines. This malfunction has raised concerns about cruising speed and operational flexibility, particularly for long voyages like those between Australia and New Zealand.
As repairs continue in Sydney, attention has turned toward the vessel’s next planned departure on February 6, 2026. Passengers are encouraged to stay informed for updates regarding operational readiness. The situation highlights the complexities of cruise operations and the importance of effective communication in managing passenger expectations.
